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expert.ai Platform Overview

Expert.ai provides a scalable natural language platform that is purpose-built for the unique complexity of unstructured language data. It employs a hybrid approach that combines machine learning (ML), knowledge-based AI and Large Language Model (LLM) capabilities to help you understand the context, meaning and relationships in language. This enables you to transform language into data and power your business applications or processes.

Language Data Tools

The expert.ai Platform simplifies operations by managing the complete natural language workflow with end-to-end support for annotation, labeling, model training, testing and workflow orchestration. This generates results with the highest confidence and accuracy levels.

Key language data tools include:

  • Corpus Management: Use an intuitive dashboard to quickly search and navigate corpora by keywords, lemmas, named entities and key elements.
  • Knowledge Graph Management: Accelerate projects with a ready to use out of the box, and easily customized, knowledge graphs that contain the process and domain specific terms required for natural language understanding, business insight and high-quality results. Learn more about the Knowledge Graph.
  • Collaborative Annotation: Make data preparation easier with comprehensive and collaborative annotation and labeling tools. Learn more about expert.ai Annotation.
  • Taxonomy Management: Leverage a single end-to-end taxonomy solution for increased productivity and reusability when building content taxonomies. Learn more about expert.ai Taxonomy Management.
  • NL Workflow Management: Construct multiple NLP pipelines by combining ML models, custom language packs from Expert.ai Studio, or custom logic into a workflow.
  • Experiments Dashboard: Run experiments to measure True Positives, False Positives, False Negatives, Precision, Recall, and F1 metrics with an intuitive dashboard and comparison tools to understand regressions and metric improvements.
  • Expert.ai Studio:  Build rules using a Windows-based integrated development environment (IDE) purpose built for custom AI-based text models that leverage the cognitive abilities of the expert.ai Platform. Learn more about expert.ai Studio.

Intelligent Document Processing

Information access is crucial to efficient workflows and required to successfully accelerate and automate processes. Intelligent Data Processing turns your text assets into data and provides the ability to capture text, classify and extract unstructured language data typically trapped in pdf, html, or MS Word documents etc.

Key Benefits of Intelligent Document Processing:

  • Eliminate manual data entry, cleanup and validation.
  • Import text files and standard formats (i.e. pdf, html, etc.).
  • Detect English, Spanish, Italian, German and French language documents.
  • Index and organize without the need for document pre-sorting.
  • Automate text encoding and automate conversion to UTF-8.
  • Create semi-structured data extraction templates for forms and invoices in minutes.

Hybrid AI

The expert.ai Platform is based on the principle that no single natural language AI technique is a fit for every project. Teams need the flexibility of a hybrid approach that supports NLP and integrates symbolic rules with machine learning techniques and large language models to achieve the cost, time to production and technical success metrics (e.g., explainability, scalability and accuracy) most valuable to your project.

Learn why the hybrid AI approach is the best for text analytic projects.

Domain Specific Language Models

Language is hard. Making sense of industry-specific jargon or company-specific product terminology is even harder. For natural language processing (NLP) techniques to work, they must be able to resolve ambiguity within a text. More importantly, they must do so using only the knowledge and context from the original text source. Domain-specific language models and knowledge models capture domain knowledge that NLP algorithms need to correctly interpret domain-specific text. Expert.ai has 30+ years of expertise delivering natural language solutions in insurance, technology, financial services and media.  The expert.ai Platform leverages this expertise to make you ‘smarter from the start’ with intuitive and easy-to-use workflows that accelerate the development of custom and explainable natural language solutions. Be smarter from the start leveraging out-of-the-box large language models, taxonomies and ontologies including:

  • expert.ai’s Enterprise Language Model for Insurance
  • Extraction topics like people, places, companies, geographies, organizations, emotions, crimes and medical codes.
  • Ontologies for insurance, financial services, and media organizations that show the properties and relations between concepts and categories.
  • External knowledge sources like Unified Medical Language System (UMLS), MeSH, ICD9 and ICD10, WAND Inc., etc.

Learn more about expert.ai Knowledge Models.

NLP Ecosystem

Expert.ai enables shorter time to deployment than other approaches thanks to its open platform approach with integrated natural language workflows. The open architecture enables expert.ai to adopt new AI approaches as they emerge, including GPT and other large language models, to future-proof your investment.

Key NLP ecosystem integrations include:

  • Large language models like GPT, BERT, spaCy, etc.
  • Process automation vendors like Blue Prism, Automation Anywhere and UiPath
  • Business Intelligence & Analytics tools like Qlik, Tableau, Snowflake, and Salesforce Analytics
  • Voice and video platforms like AnyClip and AppTek
  • CRM and Productivity tools like ServiceNow, Slack, SugarCRM, Google G Suite and Oracle e-Business Suite